Case Management
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Southern Tier Environments for Living provides case management services in Cattaraugus County. This service provides goal-oriented, systematic support for individuals served through advocacy, ongoing coordination and linkage among other core program areas and other community resources.

This program serves 12 individuals through the Intensive Case Management (ICM) and 20 individuals through the Supportive Case Management (SCM) programs.  The targeted population is persons with severe and persistent mental illness and mentally ill chemical abusers who reside in Cattaraugus County. 

Each participant in the program is visited in accordance with the assigned level of case management service.  SCM individuals receive two visits per month and ICM individuals four visits a month.  Visits are approximately 30 minutes in duration.  Program hours are from 9 to 5 p.m. with 24 hour on call coverage for crisis situations.


  • Housing Assistance - finding suitable shelter, arrange for housing.
  • Emergency Needs - food, clothing, temporary shelter, advocacy.
  • Medication Support - compliance reinforcement, education, monitoring.
  • Financial Management Assistance - linkage to entitlements.
  • Counseling - supportive therapy.
  • Work Opportunities - support in finding vocational opportunities.
  • Educational Opportunities - support in finding educational opportunities.
  • Family Support - crisis management, counseling, education.
  • Health Promotion - health education, support in securing health care.
  • Transportation - service provided based on need.

Eligibility Requirements

  • Have a primary diagnosis that meets the criteria for a DSM-IV diagnosis.
  • Eighteen years of age or older.

Referral Information

For more information on STEL's Case Management program please contact (716) 366-3200.

Click here for a referral application to apply for STEL's case management services.

Please note that all completed applications are forwarded to:
Cattaraugus County SPOA Coordinator
203 Laurens Street
Olean, New York 14760